<p>&nbsp;</p> <p>&nbsp;</p> <h2>Shipping, Returns &amp; Refunds &ndash; Hassle-Free Process</h2> <h3>Shipping</h3> <p>We are dedicated to ensuring that your order arrives safely and on time. All orders are carefully packaged and shipped via reliable carriers that offer tracking services. Shipping costs are calculated at checkout based on your location. Please note that customs fees and import taxes may apply for international orders, which are the responsibility of the buyer. We strive to ship all orders within the specified timeframe, but delivery times may vary based on your location. For faster shipping or specific delivery requirements, please contact our customer service team. Once your order ships, you will receive tracking details to monitor its journey.</p> <h3>Returns</h3> <p>If you are not completely satisfied with your purchase, you can return unused and undamaged items within 30 days of delivery for a full refund. Please note that return shipping costs, including any cross-border fees, are the buyer&rsquo;s responsibility. Custom-made and modified items are considered final sale and cannot be returned. To initiate a return, securely pack the item and ship it via a carrier that provides online tracking. Please ensure that the product is in its original condition and packaging. If you wish to return an item, contact our support team for guidance on how to proceed and ensure proper processing.</p> <h3>Refunds</h3> <p>Once we receive your returned item, it will undergo an inspection process. If the item is in its original condition, a refund will be processed within five business days. Refunds will be issued to the original payment method, excluding any shipping costs or customs fees. Please ensure that items are returned securely and that you do not send them to the shipping label address, as this address is for border paperwork only. If your item arrives damaged, please report it upon delivery to ensure eligibility for a replacement. We are committed to providing you with a seamless experience, and our customer service team is here to assist you throughout the process.</p> <h3>Damage Replacement Guarantee</h3> <p>If an item arrives damaged and cannot be repaired locally, we will replace it at no additional cost. However, it&rsquo;s essential to inspect the item upon delivery and document any damages. If you sign for a package without noting the damage on the delivery receipt, you may forfeit eligibility for a replacement. We encourage customers to take photos of the damage and contact our support team immediately to begin the replacement process. Our goal is to ensure that you receive your product in perfect condition, and we will work with you to resolve any issues that arise during shipping.</p> <h3>Return Address</h3> <p>For returns or damaged item replacements, please send items to the following address:</p> <p>Rustica House<br />Juan Jose Torres Landa #9 (Salida a Celaya)<br />San Miguel de Allende<br />Guanajuato 37750<br />Mexico</p>